Refund Policy

The Ground8 plan ($57/mo) covers the design and build of your site, including one full revision round, plus hosting, updates, and support. A person reviews every page before launch, always. There is no setup fee.

• Before the build begins: full refund, no questions asked. Just write to us.
• After you see your preview: if you don't like your site, you still get the first month back in full — as long as you ask within 14 days of receiving your preview link. One email is enough; no forms, no calls.
• After the 14-day window or after go-live approval: the first month is non-refundable, because the drafting, review, and design work is done and the site is yours to keep.

If you are in the EU or UK: by asking us to start building your site right away, you agree that the 14-day cooling-off period for digital services ends once the build begins. Before that point, the cooling-off right applies in full.

Monthly billing covers hosting, updates, and support. You can cancel at any time, the plan simply runs to the end of the period you have already paid for. We do not refund partial months after the preview window, because the hosting cost for the month is already spent.

Cancel on your own in the Stripe billing portal, linked in your workspace under Billing. No call, no retention flow.

The exception: if we fail to deliver the service (your site is down through our fault and we do not fix it), we refund the affected period.

Payments are processed by Stripe, our payment provider. Approved refunds go back to your original payment method through Stripe and usually arrive within 5–10 business days, depending on your bank.

Write to [email protected] from the email you signed up with, and tell us what happened. A person will answer, usually within two business days. Please do not open a chargeback before talking to us — it is slower for you and we will help faster directly.